The app says I need to login with an admin account – why?

2019-03-27T11:21:56+08:00

Stripe requires users connecting with third-party apps like Charge for Stripe to do so with an admin account, so if you've logged in with an account that doesn't have admin access, please tap 'Switch account' and login with an account that has admin privileges.

The app says I need to login with an admin account – why?2019-03-27T11:21:56+08:00

What is the maximum payment amount I can process?

2019-07-09T11:01:21+08:00

The maximum limit for payments being processed using Stripe is $999,999.99, but obviously the actual limit depends on the limit on the user's credit card. Source

What is the maximum payment amount I can process?2019-07-09T11:01:21+08:00

Can I login to multiple devices with the same account?

2019-04-18T12:49:50+08:00

Yes you can! And you can process payments across multiple devices simultaneously as well! Login with your Stripe account credentials on as many devices as you like (Android and iOS) and you will be able to process payments on all of them.

Can I login to multiple devices with the same account?2019-04-18T12:49:50+08:00

Can I do a test to see if it works, just to be sure?

2022-03-25T10:20:20+08:00

You sure can! Go into the "Settings" screen and turn on "Test Mode" - after doing so, you will see a noticeable "TEST MODE" indicator displayed at the top of all screens. This will allow you to process some test charges so you can check everything is working as it should. To complete transactions while in [...]

Can I do a test to see if it works, just to be sure?2022-03-25T10:20:20+08:00

Why are notifications no longer working?

2019-08-06T15:43:16+08:00

Sometimes notifications may stop working due to updating your device software, so if you've checked that notifications are switched on within the Charge for Stripe app settings and also within your device settings (e.g. Settings->Notifications), please uninstall the app and then reinstall it from Google Play/App Store which should reset the connection to the notification [...]

Why are notifications no longer working?2019-08-06T15:43:16+08:00

How do I send a receipt to customers?

2019-07-02T08:50:44+08:00

On the 'New Payment' screen, simply enter the customer's e-mail address and a receipt will automatically be e-mailed to them when the payment is processed. Note: You will need to have Emails turned on in your Stripe account, which you can activate at https://dashboard.stripe.com/account/emails. If you would like to customise your receipts (we recommend you do) [...]

How do I send a receipt to customers?2019-07-02T08:50:44+08:00

How can I issue a refund?

2022-03-25T10:20:14+08:00

Refunds can be processed within Charge for Stripe by selecting the payment you would like to refund and selecting the 'Refund' button and confirming you would like to refund that payment. Alternately, you can issue issue refunds via your Stripe Dashboard. Depending on your customer’s bank, the customer will see the refund show up between [...]

How can I issue a refund?2022-03-25T10:20:14+08:00

Can I use multiple Stripe accounts?

2022-03-25T10:20:16+08:00

Yes! Charge for Stripe allows you to add multiple accounts to the app and switch between them to view data or process payments on whichever account you would like.* To add additional accounts, simply select 'Accounts' from the overflow menu and then select "+" and go through the process to login to your Stripe account and select [...]

Can I use multiple Stripe accounts?2022-03-25T10:20:16+08:00

What is the upgrade/premium version?

2018-09-12T10:12:40+08:00

This upgrade allows users to manage multiple Stripe accounts within Charge for Stripe. Purchasing the upgrade once will unlock this functionality permanently and additional Stripe accounts can then be added and payments can be processed to any of your Stripe accounts, plus you can also receive notifications for any or all of your Stripe accounts.

What is the upgrade/premium version?2018-09-12T10:12:40+08:00

What is terminal mode?

2019-07-09T10:53:48+08:00

Terminal mode was developed as a result of user input and works to allow account holders to limit access to users. Here's how to use Terminal Mode: Go to 'Settings' and select 'Terminal Mode' Enter a code which will allow you to exit terminal mode. The device will now be in terminal mode which only [...]

What is terminal mode?2019-07-09T10:53:48+08:00