How do I activate fingerprint authentication?

2022-03-25T10:20:18+08:00

Go to the Settings section and scroll down to the 'Lock' section and switch "Use Fingerprint" to the on position. You can switch between PIN or fingerprint authentication by toggling these switches on or off, but one will always be selected as this is essential for security purposes.

How do I activate fingerprint authentication?2022-03-25T10:20:18+08:00

How do I setup notifications?

2019-03-27T11:25:48+08:00

Push notifications are implemented in Charge for Stripe using Stripe Webhooks functionality and allows users to receive notifications for a variety of different types of events. To select which events you would like to be notified about, go to the 'Settings' section, select your account where you can then turn notifications on or off and [...]

How do I setup notifications?2019-03-27T11:25:48+08:00

Why is your app not available in my country?

2018-08-03T10:17:22+08:00

If you're trying to download Charge for Stripe and Google Play or Apple App Store says it's not available in your area, this is because we are initially launching in limited markets (Australia and US) and plan to roll out to other markets in the coming months. UPDATE APRIL 2018: We have expanded to many more countries, [...]

Why is your app not available in my country?2018-08-03T10:17:22+08:00

Which currency can I use?

2018-08-03T10:17:22+08:00

Charge for Stripe will supports almost all currencies which are supported by Stripe, which currently (as of May 2017) sits at more than 130, as you can see here. If your currency is not currently supported, please let us know here and we'll do our best to get it added ASAP.

Which currency can I use?2018-08-03T10:17:22+08:00

Why does the dashboard screen show a different currency to the one I’ve selected?

2018-08-03T10:17:22+08:00

Charge for Stripe allows users to accept payments in LOTS of different currencies by selecting from the list of currencies displayed in the settings section. HOWEVER, the dashboard screen will display values in the default currency of your Stripe account. For example, if your Stripe account is registered in Australia, AUD will be your default [...]

Why does the dashboard screen show a different currency to the one I’ve selected?2018-08-03T10:17:22+08:00

How can I change my PIN code?

2022-03-25T10:20:17+08:00

Go to the 'Settings' section and scroll down to the 'Security' section and select 'Change PIN" and follow the steps to complete the process. However, we recommend using fingerprint authentication (if your device supports it) as this is a more secure method and means you won't have to complete the setup process again if you [...]

How can I change my PIN code?2022-03-25T10:20:17+08:00

I forgot my PIN code – how can I get back into the app?

2022-03-25T10:20:17+08:00

If you have forgotten your pin, unfortunately you will need to reset the app and start again with the setup process. Rest assured none of your data will have been lost, but you will need to re-setup your accounts in the app. While we understand this is an inconvenience and will take a few minutes [...]

I forgot my PIN code – how can I get back into the app?2022-03-25T10:20:17+08:00

I can’t login with my 2-factor authentication (2FA) code – why not?

2018-09-20T16:09:08+08:00

If you have 2-factor authentication active on your Stripe account, you can still access the app, you'll just need to follow these steps during the initial setup: Upon entering your Stripe credentials you will be prompted to enter the 2FA code from Google Authenticator or via SMS. If you leave the app to retrieve this [...]

I can’t login with my 2-factor authentication (2FA) code – why not?2018-09-20T16:09:08+08:00

How can I send a payment request?

2022-03-25T10:20:13+08:00

The Payment Request functionality was one of our most-requested features and we're excited to finally be releasing it. Here's how to use it: Tap the + icon and select 'Request Payment' Enter the amount, description and either an email address or mobile phone number and tap the 'Send Payment Request' button. Your customer will then [...]

How can I send a payment request?2022-03-25T10:20:13+08:00

Do your apps support SCA (Strong Customer Authentication)?

2019-07-19T08:33:35+08:00

Yes, both the Android and iOS versions of Charge for Stripe support the SCA requirements that take effect from September 14th, 2019. You can read more about this here.

Do your apps support SCA (Strong Customer Authentication)?2019-07-19T08:33:35+08:00