On the 'New Payment' screen, simply enter the customer's e-mail address and a receipt will automatically be e-mailed to them when the payment is processed. Note: You will need to have Emails turned on in your Stripe account, which you can activate at https://dashboard.stripe.com/account/emails. If you would like to customise your receipts (we recommend you do) [...]
Refunds can be processed within Charge for Stripe by selecting the payment you would like to refund and selecting the 'Refund' button and confirming you would like to refund that payment. Alternately, you can issue issue refunds via your Stripe Dashboard. Depending on your customer’s bank, the customer will see the refund show up between [...]
Yes! Charge for Stripe allows you to add multiple accounts to the app and switch between them to view data or process payments on whichever account you would like.* To add additional accounts, simply select 'Accounts' from the overflow menu and then select "+" and go through the process to login to your Stripe account and select [...]
This upgrade allows users to manage multiple Stripe accounts within Charge for Stripe. Purchasing the upgrade once will unlock this functionality permanently and additional Stripe accounts can then be added and payments can be processed to any of your Stripe accounts, plus you can also receive notifications for any or all of your Stripe accounts.
Terminal mode was developed as a result of user input and works to allow account holders to limit access to users. Here's how to use Terminal Mode: Go to 'Settings' and select 'Terminal Mode' Enter a code which will allow you to exit terminal mode. The device will now be in terminal mode which only [...]
Pre-authorization payments allow users to put a hold on a credit card for a certain amount, without actually processing the payment, just like hotels and hire car operators do. After completing a pre-authorization payment, you have 7 days to process or cancel the payment, otherwise it will automatically be cancelled after 7 days. To process [...]
For sure! If you want to remove Charge for Stripe from your Stripe account, you can do so by logging into your Stripe account, selecting Connect -> Settings -> Connected Applications (or click on the link below) and then click the "X" next to "Charge for Stripe" to remove it from your account. Once disconnected, you will no [...]
No. Charge for Stripe is built specifically for Stripe, so if you don't already have an account setup, you can find out more about setting up an account on the Stripe website here.
Absolutely! If you are travelling overseas and would like to accept payments while you're over there, Charge for Stripe has you covered. Users can Switch between currencies by visiting the 'Settings' section within the app and selecting the desired currency from the dropdown. While the payments are processed in the currency you select, Stripe will [...]
If you encounter this message when trying to process a payment it is due to your account not being activated. Please go to https://dashboard.stripe.com/account/details and complete the account activation process and you will then be able to process payments. You can learn more about this at https://support.stripe.com/questions/how-long-is-the-approval-process and reach out to Stripe for assistance with [...]
