A dispute (also known as a chargeback) occurs when a cardholder questions a charge with their bank or credit card company. When a dispute comes in, Stripe gets information about it from the bank, and displays one of eight reason categories to our users. Depending on the reason, the Stripe Dashboard will guide the user through submitting [...]
Contact Charge for Stripe about these types of questions: Order-related: Has my order arrived? What is the tracking information? What is the shipping address? How much tax is charged on an item? Customer-related: How do I get in touch with my customer? Country and currency support: What countries are supported? What currencies are supported? What [...]
This is due to the API keys in your Stripe account being expired and is out of our control, however it's easy to resolve this by following these steps as provided by Stripe Support: Login your Stripe Dashboard : https://dashboard.stripe.com/developers Select 'Developers' on the left of the page, then click 'API Keys.' Select the '•••' button [...]
Well, we're glad you asked. Here are a couple of things we think are pretty cool. Cha-ching: Every time you receive a payment (or payout or new customer, or... check the notifications section for all the options) you'll hear a wonderful "Cha-ching" sound. It'll be music to your ears every time you hear it! Hash: [...]
If your enquiry relates to your Stripe account, please contact Stripe here. If your enquiry relates to our app, please contact us here and we'll do our best to respond to you within 48 hours.
