A term often used informally to describe a retrieval request or an inquiry. It is a non-financial request from the bank asking for clarification on a charge. Unlike a full chargeback, money is not yet taken from the merchant, but failure to respond can lead to a formal chargeback.

FAQs:

  • Do I lose money on a soft chargeback?
    Not immediately. It is just a request for information. However, ignoring it usually leads to a lost dispute and lost funds later.
  • How do I handle a soft chargeback?
    Refund the customer if the transaction is problematic, or provide the requested information to validate the charge.
  • Where do I see these in Stripe?
    They often appear in the Disputes or Radar section as “Inquiries” or “Retrievals.”

Related Terms: