Request for Information

A Request for Information (RFI) is a formal inquiry from a card issuer asking the merchant to provide details about a transaction. This is often the first step in the dispute process. The issuer wants to know: “What was this charge for?” and “Did the cardholder authorize it?”

FAQs:

• Is RFI the same as a Dispute?
  No, an RFI is an information gathering stage. A Dispute is a financial claim.
• What should I send for an RFI?
  Invoices, descriptions of goods, IP addresses, and any correspondence with the customer.
• Does Stripe charge for RFIs?
  Generally no, fees are usually attached to the actual chargeback if it escalates.

Related Terms:

• Retrieval Request
• Evidence
• Dispute
• Issuer