MOTO stands for Mail Order / Telephone Order. It refers to a type of transaction where the merchant receives the order and payment details via mail or phone and manually enters the card information into a Virtual Terminal.
FAQs:
- Is MOTO considered “Card Not Present”?
Yes, because the physical card is not inserted or tapped at the time of the transaction. - Does MOTO have higher fees?
Yes, due to the higher risk of fraud (it is harder to verify the identity of someone over the phone), fees are often slightly higher than in-person transactions. - Do I need special permission for MOTO?
Usually, standard Stripe accounts can process MOTO payments via the Dashboard, but you should ensure your MCC reflects your business type accurately.
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