In the context of payment disputes, Evidence refers to the documentation and records a merchant submits to the card issuer to prove a transaction was legitimate. This can include sales receipts, proof of delivery, IP address logs, customer communication history, and signed contracts.

FAQs:

  • What is the best type of evidence?
    Objective, third-party verifiable proof is best, such as a shipping carrier’s tracking link showing “Delivered” to the customer’s billing address.
  • How long do I have to submit evidence?
    Stripe typically gives you a strict deadline (often 7-21 days depending on the card network) to submit evidence. Missing this deadline means automatically losing the dispute.
  • Can I submit evidence via Charge for Stripe?
    While you can view disputes in many apps, submitting complex evidence is usually best done via the full Stripe Dashboard to ensure all files are uploaded correctly.

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