Can I use your app without a Stripe account?

2018-08-03T10:17:22+08:00

No. Charge for Stripe is built specifically for Stripe, so if you don't already have an account setup, you can find out more about setting up an account on the Stripe website here.

Can I use your app without a Stripe account?2018-08-03T10:17:22+08:00

How do I get a Stripe account?

2018-08-03T10:16:11+08:00

You can sign up for a Stripe account by visiting their website here.

How do I get a Stripe account?2018-08-03T10:16:11+08:00

What payment types are supported?

2018-08-03T10:16:11+08:00

Stripe supports all major credit and debit cards, plus other payment methods. To find out which specific payment methods available in your country, please see Stripe’s Payment Options page and select your country at the page’s bottom-left corner. Here are some examples: U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, and China UnionPay. [...]

What payment types are supported?2018-08-03T10:16:11+08:00

When do I get paid?

2018-08-03T10:16:11+08:00

Once you’ve made your first charges with Stripe, your first payout will be initiated, and should post within seven days. Thereafter, all US-based merchants will receive payouts on a rolling two-day schedule. Payout schedules vary slightly for merchants outside of the US. See your country’s payout schedule. You can link your bank account, and set the [...]

When do I get paid?2018-08-03T10:16:11+08:00

What will my customers see on their credit card statement?

2018-08-03T10:16:11+08:00

Customers will see the descriptor that you provide in your Stripe Account settings. (Look for the Statement Descriptor field.) You can customize this entry to match your business name or anything more specific you might like.

What will my customers see on their credit card statement?2018-08-03T10:16:11+08:00

Why is my Stripe account restricted?

2019-08-01T09:51:28+08:00

Stripe accounts are usually approved instantaneously, however sometimes there are delays or more information is required by Stripe before they can fully activate your account. To find out more about this, please check out https://support.stripe.com/questions/how-long-is-the-approval-process and if you would like to contact Stripe about removing the restriction on your account, please contact them here.

Why is my Stripe account restricted?2019-08-01T09:51:28+08:00

“This account cannot make live charges” – why not?

2019-08-01T09:54:08+08:00

If you encounter this message when trying to process a payment it is due to your account not being activated. Please go to https://dashboard.stripe.com/account/details and complete the account activation process and you will then be able to process payments. You can learn more about this at https://support.stripe.com/questions/how-long-is-the-approval-process and reach out to Stripe for assistance with [...]

“This account cannot make live charges” – why not?2019-08-01T09:54:08+08:00

What is a dispute and how do I handle them?

2018-08-03T10:16:11+08:00

A dispute (also known as a chargeback) occurs when a cardholder questions a charge with their bank or credit card company. When a dispute comes in, Stripe gets information about it from the bank, and displays one of eight reason categories to our users. Depending on the reason, the Stripe Dashboard will guide the user through submitting [...]

What is a dispute and how do I handle them?2018-08-03T10:16:11+08:00

When to contact Stripe versus when to contact Charge for Stripe

2018-08-03T10:16:29+08:00

Contact Charge for Stripe about these types of questions: Order-related: Has my order arrived? What is the tracking information? What is the shipping address? How much tax is charged on an item? Customer-related: How do I get in touch with my customer? Country and currency support: What countries are supported? What currencies are supported? What [...]

When to contact Stripe versus when to contact Charge for Stripe2018-08-03T10:16:29+08:00

I get an “Expired API Key Error” when trying to use the app

2022-03-25T10:20:13+08:00

This is due to the API keys in your Stripe account being expired and is out of our control, however it's easy to resolve this by following these steps as provided by Stripe Support: Login your Stripe Dashboard : https://dashboard.stripe.com/developers Select 'Developers' on the left of the page, then click 'API Keys.' Select the '•••' button [...]

I get an “Expired API Key Error” when trying to use the app2022-03-25T10:20:13+08:00