FAQ2018-03-17T11:52:09+00:00

Frequently Asked Questions

 

How do I get started?2018-03-17T09:38:35+00:00

Follow the simple steps detailed here.

What is Stripe?2017-05-08T22:23:37+00:00

Stripe is the easiest way to accept credit and debit card payments online.

With Stripe, you can create exactly the payment experience you want in your website or mobile app, and we handle everything from security to transfers to your bank account. You can get started immediately.

Thousands of businesses and organizations are using Stripe today: Fortune 500 companies, rapidly-growing startups, side projects, nonprofits, and everything in between. Check out the gallery for a broad sampling.

Stripe isn’t just for one particular kind of payment. Whether you’re charging for a service, selling physical goods, taking donations, or enabling payments for others, Stripe can work for you.

Source

Is Charge for Stripe secure?2017-05-08T19:14:30+00:00

Yes, it is secure!

Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. When you use Charge for Stripe, the app doesn’t stored any sensitive card (or other) data on your device as we follow Stripe’s  Security Guide to convert card data to a single-use token which is securely passed to the Stripe server for processing.

To learn more about Stripe’s commitment to security, you can read more about Stripe’s security practices.

How much does it cost to use your app? (Fees)2018-05-14T11:21:33+00:00

The Charge for Stripe app is free to download from Google Play and there are no monthly charges, minimum amounts or subscription fees.

When a transaction is processed using Charge for Stripe, a 20c AUD fee (or similar amount converted to other currencies – see full fee list below) will be applied per transaction, in addition to the applicable Stripe fees, which vary from country to country and can be found here. If you never process any payments via the app and only use it for tracking your Stripe account transactions, that’s completely free.

As there are no setup or ongoing monthly fees with Stripe or with our app, Charge for Stripe, you only pay fees when you actually make sales, which we think is the way it should be. We hope you’ll agree Charge for Stripe is a convenient, cost-effective way of processing payments on the go, especially when compared to other offerings, many of which charge a % of the sale amount, which adds up very quickly.

Here’s an example: the fees in Australia are currently (as of May 1, 2018) 1.75% + $0.30 for domestic cards. So for a $100 transaction, this is what the fees would look like:

Sale amount: $100
Stripe fees: $1.75 + $0.30 = $2.05
Charge for Stripe fees: $0.20
Total fees: $2.25
You receive: $97.75

 

Country-by-country fees

Australia: $0.20AUD

USA: $0.20USD

We have completed our initial limited roll-out and now expanded to additional countries with the fees as detailed below.  If you would like to see Charge for Stripe available in your country, get in touch here.

 

CurrencyAmount set at 19/12/17
USD0.2
AED0.55
ALL17.5
ANG0.3
ARS*2.75
AUD0.2
AWG0.3
BBD0.3
BDT12.75
BIF275
BMD0.15
BND0.2
BOB*1
BRL*0.5
BSD0.15
BWP1.5
BZD0.3
CAD0.2
CHF0.15
CLP*95
CNY95
COP*450
CRC*85
CVE*14.5
CZK*3.35
DJF*27
DKK1
DOP7.5
DZD18
EGP2.75
ETB4.2
EUR0.15
FJD0.3
FKP*0.1
GBP0.1
GIP0.1
GMD7.5
GNF*1385
GTQ*1.15
GYD31.5
HKD1.2
HNL*3.6
HRK1
HTG9.8
HUF*40
IDR2080
ILS0.55
INR*10
ISK16.2
JMD19.2
JPY17
KES15.8
KHR620
KMF64
KRW165
KYD0.13
KZT52
LAK*1275
LBP235
LKR23.5
LRD19.25
MAD1.5
MDL2.65
MNT375
MOP1.23
MRO55
MUR*5.2
MVR2.4
MWK110
MXN2.95
MYR0.65
NAD1.95
NGN55
NIO*4.75
NOK1.3
NPR15.8
NZD0.22
PAB*0.15
PEN*0.5
PGK0.5
PHP7.75
PKR16.85
PLN0.55
PYG*865
QAR0.56
RUB9
SAR0.57
SBD1.2
SCR2.15
SEK1.3
SGD0.2
SHP*0.11
SLL1170
SOS91
STD3185
SVC*1.35
SZL2
THB5
TOP0.34
TTD1.03
TWD4.6
TZS345
UAH4.27
UGX555
UYU*4.4
UZS1240
VND3500
VUV17
WST0.4
XAF85
XOF*85
XPF*15
YER38.5
ZAR1.95

* = American Express is not supported.

Where can I download your app?2018-03-19T16:09:52+00:00

 

 

Coming soon. Interested?

Why is your app not available in my country?2018-04-18T11:08:39+00:00

If you’re trying to download Charge for Stripe and Google Play or Apple App Store says it’s not available in your area, this is because we are initially launching in limited markets (Australia and US) and plan to roll out to other markets in the coming months.

UPDATE APRIL 2018: We have expanded to many more countries, however if it is still not available in your country, please let us know here and we’ll see if we can get you added.

Which currency can I use?2018-04-18T11:09:40+00:00

Charge for Stripe will supports almost all currencies which are supported by Stripe, which currently (as of May 2017) sits at more than 130, as you can see here.

If your currency is not currently supported, please let us know here and we’ll do our best to get it added ASAP.

Why does the dashboard screen show a different currency to the one I’ve selected?2018-07-09T15:46:38+00:00

Charge for Stripe allows users to accept payments in LOTS of different currencies by selecting from the list of currencies displayed in the settings section. HOWEVER, the dashboard screen will display values in the default currency of your Stripe account.

For example, if your Stripe account is registered in Australia, AUD will be your default currency and the chart will show values in AUD. If you change to accept payments in another currency (e.g. USD), the values displayed on the chart will still display AUD and the values displayed will be the converted equivalent of the payments converted to AUD. If you select an individual payment you will be taken to the ‘Payment Details’ screen which will show you the amount processed in the currency you selected (in this case, USD) and then show you the amount converted into your default currency (in this case, AUD).

As of July 2018, it appears there is no way to change the country in which your Stripe account is registered as per the Stripe documentation here, so it would be necessary to register a new Stripe account if you would like to change your default currency. This is out of our control, however you may wish to contact Stripe directly to see if they are able to assist with this.

When will I receive the money into my bank account?2017-05-08T19:21:08+00:00

This depends on the settings you specify in you Stripe Dashboard which you can access here.

For reference, we (yes, we’re Stripe users as well) have our account set for daily payments on a 2-day rolling basis which means “Every day, we’ll bundle your transactions for the day and deposit them in your bank account 2 business days later.”

Do you support NFC? How about card readers?2018-03-21T11:38:16+00:00

Charge for Stripe supports NFC and we believe this is the most convenient way to capture card details for processing charges. Tapping the customer’s card to the back of your device will make the card number and expiry appear in the app so you simply enter the CCV number and the amount (and e-mail address if you want to send a receipt) and click “Charge Card” and it’s done.

If your device or the customer’s card doesn’t support NFC, you can simply enter the card details manually or click the camera icon to take a photo of the card to capture the details that way. With all of these methods, none of the card information is ever stored on your device.

As for card readers, we don’t support them and have no plans to add support for them in the future, as we feel they are clunky, can get broken, lost and are unnecessary.

How do I setup notifications?2017-12-07T11:45:41+00:00

Push notifications are available via the Stripe Webhooks functionality – it requires a couple of steps to setup, however detailed instructions to get this setup can be found here.

How do I activate fingerprint authentication?2017-12-07T11:51:00+00:00

Go to the Settings section and scroll down to the ‘Lock’ section and switch “Use Fingerprint” to the on position. You can switch between PIN or fingerprint authentication by toggling these switches on or off, but one will always be selected as this is essential for security purposes.

How can I change my PIN code?2017-12-07T11:53:45+00:00

Go to the ‘Settings’ section and scroll down to the ‘Security’ section and select ‘Change PIN” and follow the steps to complete the process. However, we recommend using fingerprint authentication (if your device supports it) as this is a more secure method and means you won’t have to complete the setup process again if you forget your PIN code.

I forgot my PIN code – how can I get back into the app?2017-12-07T11:56:07+00:00

If you have forgotten your pin, unfortunately you will need to reset the app and start again with the setup process. Rest assured none of your data will have been lost, but you will need to re-setup your accounts in the app. While we understand this is an inconvenience and will take a few minutes to resolve, we believe this is a better option than allowing the code to be reset on the device which would potentially open up access to your Stripe account by someone who may have stolen your phone.

To keep things simple, we recommend using fingerprint authentication to access the app, that way you don’t have to worry about remembering another PIN code.

Can I do a test to see if it works, just to be sure?2018-03-29T15:51:21+00:00

You sure can! Go into the “Settings” screen and turn on “Test Mode” – after doing so, you will see a noticeable “TEST MODE” indicator displayed at the top of all screens. This will allow you to process some test charges so you can check everything is working as it should.

To complete transactions while in test mode, simply use the credit card number 4242 4242 4242 4242 with an expiry any time in the future (e.g. 09/24) and any 3 digits for the CVV and you will be able to complete a test transaction. If you then login to your Dashboard and select ‘View test data’ you should be able to see the test transaction(s) you’ve just processed. Be aware that e-mail receipts will not be sent while in “Test Mode”.

Don’t forget to turn off “Test Mode” before you want to process transactions for real.

 

How do I send a receipt to customers?2018-03-21T11:41:38+00:00

On the ‘New Payment’ screen, simply enter the customer’s e-mail address and a receipt will automatically be e-mailed to them when the payment is processed.

If you would like to customise your receipts (we recommend you do) to include your company logo and change colours etc, simply follow the instructions provided here.

Can I use multiple Stripe accounts?2018-02-02T11:34:48+00:00

Yes! Charge for Stripe allows you to add multiple accounts to the app and switch between them to view data or process payments on whichever account you would like.*

To add additional accounts, simply select ‘Accounts’ from the overflow menu and then select “+” and go through the process to login to your Stripe account and select the account you would like to add into the app.

To remove an account, select ‘Accounts’ from the overflow menu and select the delete (bin) icon next to the account you would like to delete and then confirm you would like to remove that account from the app.

 

*Upgrading to the Pro version of Charge for Stripe via in-app purchase is required to access this functionality.

Can I disconnect my Stripe account from Charge for Stripe?2017-09-04T11:15:43+00:00

For sure! If you want to remove Charge for Stripe from your Stripe account, you can do so by logging into your Stripe account, selecting Connect -> Settings -> Connected Applications (or click on the link below) and then click the “X” next to “Charge for Stripe” to remove it from your account. Once disconnected, you will no longer be able to process payments using Charge for Stripe unless you reconnect your account.

Reference: https://dashboard.stripe.com/account/applications

Can I use your app without a Stripe account?2017-05-08T19:28:05+00:00

No. Charge for Stripe is built specifically for Stripe, so if you don’t already have an account setup, you can find out more about setting up an account on the Stripe website here.

How do you handle fraudulent charges?2017-05-08T19:26:48+00:00

Stripe has developed a set of tools called “Radar” which help prevent fraudulent activity through a variety of modern methods. Every payment is scanned using the most relevant signals to detect and block fraud. You can read more about Radar here and decide whether any of the additional tools available (such as setting up custom rules) would be beneficial to your needs.

How do I get a Stripe account?2017-05-08T19:29:08+00:00

You can sign up for a Stripe account by visiting their website here.

What other cool stuff can Charge for Stripe do?2017-12-12T13:31:39+00:00

Well, we’re glad you asked. Here are a couple of things we think are pretty cool.

  1. Cha-ching: Every time you receive a payment (or payout or new customer, or… check the notifications section for all the options) you’ll hear a wonderful “Cha-ching” sound. It’ll be music to your ears every time you hear it!
  2. Hash: We’re as security-conscious as the next person (probably even moreso), which is why when you tap a card to add the details via NFC, we’ll hash (hide) all the card numbers with the exception of the last few digits. It’s just 1 of the ways we’re trying to keep shoppers and sellers happy and safe.

Have any suggestions for how we could improve Charge for Stripe? We’d love to hear from you here.

How can I be included on the ‘Happy customers’ page?2018-04-09T17:02:57+00:00

We want to support small businesses who support us, so if you’re using Charge for Stripe to accept payments in your business, we’d love to include you on our ‘Happy Customers‘ page. To be included on this page, follow these simple steps:

  1. Copy and paste the following code and add it to your website footer (Tip):
    <a href=”https://chargeforstripe.com/accept-mobile-credit-card-payments?ref=chargebadge” rel=”nofollow” ><img src=”https://chargeforstripe.com/wp-content/uploads/2018/04/Charge-for-Stripe-badge.png” alt=”Charge for Stripe” /></a>
  2. Get in touch and give us your website address so we can verify the badge has been added to your website (and include your e-mail address so we can check our system to ensure you’re using Charge for Stripe) and we’ll get back to you once we’ve added you to the list.
I can’t find the answer to my question – how can I get in touch?2018-02-13T22:32:48+00:00

If your enquiry relates to your Stripe account, please contact Stripe here.

If your enquiry relates to our app, please contact us here and we’ll do our best to respond to you within 48 hours.