Frequently Asked Questions
Follow the simple steps detailed here.
Stripe is the easiest way to accept credit and debit card payments online.
With Stripe, you can create exactly the payment experience you want in your website or mobile app, and we handle everything from security to transfers to your bank account. You can get started immediately.
Thousands of businesses and organizations are using Stripe today: Fortune 500 companies, rapidly-growing startups, side projects, nonprofits, and everything in between. Check out the gallery for a broad sampling.
Stripe isn’t just for one particular kind of payment. Whether you’re charging for a service, selling physical goods, taking donations, or enabling payments for others, Stripe can work for you.
Yes, it is secure!
Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. When you use Charge for Stripe, the app doesn’t stored any sensitive card (or other) data on your device as we follow Stripe’s Security Guide to convert card data to a single-use token which is securely passed to the Stripe server for processing.
To learn more about Stripe’s commitment to security, you can read more about Stripe’s security practices.
The Charge for Stripe app is free to download from Google Play and there are no monthly charges, minimum amounts or subscription fees.
When a transaction is processed using Charge for Stripe, a 20c AUD fee (or similar amount converted to other currencies – see full fee list below) will be applied per transaction, in addition to the applicable Stripe fees, which vary from country to country and can be found here. If you never process any payments via the app and only use it for tracking your Stripe account transactions, that’s completely free.
As there are no setup or ongoing monthly fees with Stripe or with our app, Charge for Stripe, you only pay fees when you actually make sales, which we think is the way it should be. We hope you’ll agree Charge for Stripe is a convenient, cost-effective way of processing payments on the go, especially when compared to other offerings, many of which charge a % of the sale amount, which adds up very quickly.
Here’s an example: the fees in Australia are currently (as of May 1, 2018) 1.75% + $0.30 for domestic cards. So for a $100 transaction, this is what the fees would look like:
Sale amount: $100
Stripe fees: $1.75 + $0.30 = $2.05
Charge for Stripe fees: $0.20
Total fees: $2.25
You receive: $97.75
We have completed our initial limited roll-out and now expanded to additional countries with the fees as detailed below. If you would like to see Charge for Stripe available in your country, get in touch here.
|Currency||Amount set at 19/12/17|
* = American Express is not supported.
Coming soon. Interested?
If you’re trying to download Charge for Stripe and Google Play or Apple App Store says it’s not available in your area, this is because we are initially launching in limited markets (Australia and US) and plan to roll out to other markets in the coming months.
UPDATE APRIL 2018: We have expanded to many more countries, however if it is still not available in your country, please let us know here and we’ll see if we can get you added.
Charge for Stripe allows users to accept payments in LOTS of different currencies by selecting from the list of currencies displayed in the settings section. HOWEVER, the dashboard screen will display values in the default currency of your Stripe account.
For example, if your Stripe account is registered in Australia, AUD will be your default currency and the chart will show values in AUD. If you change to accept payments in another currency (e.g. USD), the values displayed on the chart will still display AUD and the values displayed will be the converted equivalent of the payments converted to AUD. If you select an individual payment you will be taken to the ‘Payment Details’ screen which will show you the amount processed in the currency you selected (in this case, USD) and then show you the amount converted into your default currency (in this case, AUD).
As of July 2018, it appears there is no way to change the country in which your Stripe account is registered as per the Stripe documentation here, so it would be necessary to register a new Stripe account if you would like to change your default currency. This is out of our control, however you may wish to contact Stripe directly to see if they are able to assist with this.
This depends on the settings you specify in you Stripe Dashboard which you can access here.
For reference, we (yes, we’re Stripe users as well) have our account set for daily payments on a 2-day rolling basis which means “Every day, we’ll bundle your transactions for the day and deposit them in your bank account 2 business days later.”
Charge for Stripe supports NFC and we believe this is the most convenient way to capture card details for processing charges. Tapping the customer’s card to the back of your device will make the card number and expiry appear in the app so you simply enter the CCV number and the amount (and e-mail address if you want to send a receipt) and click “Charge Card” and it’s done.
If your device or the customer’s card doesn’t support NFC, you can simply enter the card details manually or click the camera icon to take a photo of the card to capture the details that way. With all of these methods, none of the card information is ever stored on your device.
As for card readers, we don’t support them and have no plans to add support for them in the future, as we feel they are clunky, can get broken, lost and are unnecessary.
Push notifications are available via the Stripe Webhooks functionality – it requires a couple of steps to setup, however detailed instructions to get this setup can be found here.
Go to the Settings section and scroll down to the ‘Lock’ section and switch “Use Fingerprint” to the on position. You can switch between PIN or fingerprint authentication by toggling these switches on or off, but one will always be selected as this is essential for security purposes.
Go to the ‘Settings’ section and scroll down to the ‘Security’ section and select ‘Change PIN” and follow the steps to complete the process. However, we recommend using fingerprint authentication (if your device supports it) as this is a more secure method and means you won’t have to complete the setup process again if you forget your PIN code.
If you have forgotten your pin, unfortunately you will need to reset the app and start again with the setup process. Rest assured none of your data will have been lost, but you will need to re-setup your accounts in the app. While we understand this is an inconvenience and will take a few minutes to resolve, we believe this is a better option than allowing the code to be reset on the device which would potentially open up access to your Stripe account by someone who may have stolen your phone.
To keep things simple, we recommend using fingerprint authentication to access the app, that way you don’t have to worry about remembering another PIN code.
You sure can! Go into the “Settings” screen and turn on “Test Mode” – after doing so, you will see a noticeable “TEST MODE” indicator displayed at the top of all screens. This will allow you to process some test charges so you can check everything is working as it should.
To complete transactions while in test mode, simply use the credit card number 4242 4242 4242 4242 with an expiry any time in the future (e.g. 09/24) and any 3 digits for the CVV and you will be able to complete a test transaction. If you then login to your Dashboard and select ‘View test data’ you should be able to see the test transaction(s) you’ve just processed. Be aware that e-mail receipts will not be sent while in “Test Mode”.
Don’t forget to turn off “Test Mode” before you want to process transactions for real.
On the ‘New Payment’ screen, simply enter the customer’s e-mail address and a receipt will automatically be e-mailed to them when the payment is processed.
If you would like to customise your receipts (we recommend you do) to include your company logo and change colours etc, simply follow the instructions provided here.
Yes! Charge for Stripe allows you to add multiple accounts to the app and switch between them to view data or process payments on whichever account you would like.*
To add additional accounts, simply select ‘Accounts’ from the overflow menu and then select “+” and go through the process to login to your Stripe account and select the account you would like to add into the app.
To remove an account, select ‘Accounts’ from the overflow menu and select the delete (bin) icon next to the account you would like to delete and then confirm you would like to remove that account from the app.
*Upgrading to the Pro version of Charge for Stripe via in-app purchase is required to access this functionality.
For sure! If you want to remove Charge for Stripe from your Stripe account, you can do so by logging into your Stripe account, selecting Connect -> Settings -> Connected Applications (or click on the link below) and then click the “X” next to “Charge for Stripe” to remove it from your account. Once disconnected, you will no longer be able to process payments using Charge for Stripe unless you reconnect your account.
No. Charge for Stripe is built specifically for Stripe, so if you don’t already have an account setup, you can find out more about setting up an account on the Stripe website here.
Stripe has developed a set of tools called “Radar” which help prevent fraudulent activity through a variety of modern methods. Every payment is scanned using the most relevant signals to detect and block fraud. You can read more about Radar here and decide whether any of the additional tools available (such as setting up custom rules) would be beneficial to your needs.
You can sign up for a Stripe account by visiting their website here.
Well, we’re glad you asked. Here are a couple of things we think are pretty cool.
- Cha-ching: Every time you receive a payment (or payout or new customer, or… check the notifications section for all the options) you’ll hear a wonderful “Cha-ching” sound. It’ll be music to your ears every time you hear it!
- Hash: We’re as security-conscious as the next person (probably even moreso), which is why when you tap a card to add the details via NFC, we’ll hash (hide) all the card numbers with the exception of the last few digits. It’s just 1 of the ways we’re trying to keep shoppers and sellers happy and safe.
Have any suggestions for how we could improve Charge for Stripe? We’d love to hear from you here.
We want to support small businesses who support us, so if you’re using Charge for Stripe to accept payments in your business, we’d love to include you on our ‘Happy Customers‘ page. To be included on this page, follow these simple steps:
- Copy and paste the following code and add it to your website footer (Tip):
<a href=”https://chargeforstripe.com/accept-mobile-credit-card-payments?ref=chargebadge” rel=”nofollow” ><img src=”https://chargeforstripe.com/wp-content/uploads/2018/04/Charge-for-Stripe-badge.png” alt=”Charge for Stripe” /></a>
- Get in touch and give us your website address so we can verify the badge has been added to your website (and include your e-mail address so we can check our system to ensure you’re using Charge for Stripe) and we’ll get back to you once we’ve added you to the list.